Privacy Policy – MyServsoft
Effective Date: September 2, 2026
Servsoft Technologies (“Servsoft Technologies”, “we”, “our”, or “us”) operates the MyServsoft mobile application (“App”). MyServsoft is an internal business application intended for authorized employees and users of Servsoft Technologies.
This Privacy Policy explains how MyServsoft accesses, collects, uses, stores, and protects information.
1. Information We Collect
Depending on how you use the App, MyServsoft may access or collect the following information:
Employee and Account Information
We may process employee information such as:
- Employee name
- Employee ID
- Email address
- Phone number, where applicable
- Department and designation
- Project and work assignment information
- Other employee information maintained by Servsoft Technologies
This information is stored and managed through our company’s backend systems, including our MySQL database.
Timesheet and Work Information
MyServsoft may collect information entered by employees, including:
- Timesheet entries
- Working hours
- Project and task information
- Work descriptions and comments
- Project status and progress reports
- Other work-related information submitted through the App
Location Information
MyServsoft may access the device’s location when required for authorized business functionality, such as employee attendance, timesheet, work verification, or other location-enabled features.
Location access is requested through the device’s permission system and is used only for the functionality for which it is required.
We do not use location information for advertising.
Camera
The App may request access to the device camera when a feature requires taking a photograph or capturing an image for an authorized business purpose.
Camera access is used only when the user initiates a feature that requires it.
Files and Documents
MyServsoft may request access to files or documents on the device when employees choose to upload or attach documents, images, or other files for authorized business purposes.
The App does not access files unrelated to the functionality being used.
Device and Technical Information
We and our technology service providers may process limited technical information required to operate, secure, troubleshoot, and improve the App. This may include:
- Device model
- Operating system and version
- App version
- Crash and diagnostic information
- App performance information
- Technical identifiers associated with the App or device
Some technical and diagnostic information may be collected through Firebase services used by MyServsoft.
2. How We Use Information
We use information collected through MyServsoft for legitimate business and operational purposes, including:
- Employee authentication and account management.
- Employee timesheet management.
- Attendance or work-related verification where applicable.
- Project management and project status reporting.
- Employee and organizational administration.
- Processing documents, images, and files submitted through the App.
- Providing location-enabled business functionality where applicable.
- Maintaining and securing our systems.
- Detecting and resolving application errors and technical problems.
- Improving application performance and reliability.
- Communicating work-related information to authorized employees.
- Complying with applicable legal, regulatory, contractual, and company requirements.
3. Firebase and Third-Party Services
MyServsoft uses Firebase services provided by Google to support certain application functions, such as application diagnostics, crash reporting, analytics, notifications, or other services that may be enabled in the App.
The specific information processed by Firebase depends on the Firebase products and configurations used in MyServsoft.
Firebase may process technical information such as device and application information, crash information, identifiers, and other information generated through the configured Firebase services.
For more information about Google’s privacy practices and Firebase data processing, please refer to Google’s applicable privacy documentation.
4. Data Storage
Employee, timesheet, project, and related business information is stored in Servsoft Technologies’ backend systems, including MySQL databases.
Access to company information is restricted to authorized users and personnel based on business requirements and access controls.
5. Sharing of Information
Servsoft Technologies does not sell employee personal information.
Information may be accessed or shared with:
- Authorized Servsoft Technologies employees and administrators.
- Managers or supervisors where required for business operations.
- Authorized service providers and technology partners that support our systems.
- Cloud, hosting, authentication, notification, analytics, security, or diagnostic service providers where required to operate the App.
- Government authorities, regulators, or other parties where disclosure is required by applicable law or legal process.
Third-party service providers are expected to process information in accordance with applicable agreements and security requirements.
6. Data Security
Servsoft Technologies uses reasonable technical, administrative, and organizational safeguards to protect information against unauthorized access, alteration, disclosure, or destruction.
Data transmitted between the App and our backend services may be protected using appropriate encryption technologies such as HTTPS/TLS.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain employee, timesheet, project, and other business information for as long as necessary for legitimate business purposes, employment and operational requirements, contractual obligations, accounting or legal requirements, and applicable company policies.
When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with our applicable retention policies.
8. Permissions
MyServsoft may request the following device permissions when required by specific features:
- Location: To provide authorized location-based business functionality.
- Camera: To capture photographs or images when initiated by the employee.
- Files/Media: To allow employees to select or upload documents, images, or other files.
Users can manage these permissions through their device settings. Disabling a permission may prevent the related feature from functioning.
9. Employee Account and Data Deletion
MyServsoft accounts are generally managed by Servsoft Technologies as part of the employee’s organizational account.
Employees who require account deactivation, correction, or deletion of applicable personal information may contact Servsoft Technologies through the contact details below.
Where deletion is legally and operationally permitted, Servsoft Technologies will process the request in accordance with applicable company policies and legal requirements.
10. Children’s Privacy
MyServsoft is an internal business application intended for authorized employees and is not directed toward children.
We do not knowingly collect personal information from children through the App.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to MyServsoft, our business practices, technology, or applicable legal requirements.
The updated Privacy Policy will be made available through the App or the designated privacy policy webpage.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us:
Servsoft Technologies
Application: MyServsoft
Email: Support@servsofttech.com
Website: www.servsofttech.com
Address: Saravana Matrix Towers, Sm Towers, LLP 2 88, Rajiv Gandhi Salai, Seevaram, Perungudi, Chennai, Tamil Nadu 600096